If you need assistance with an item you have purchased, please help us to help you. The clearer your initial request, the faster we are able to resolve your issue.
In order to effectively troubleshoot your problem, we need the following information (you may copy and paste this form into your ticket):
- What steps did you take to get to the point the error occurred?
- What did you expect to happen?
- What actually happened?
- What troubleshooting have you already completed?
- screen shots, if you have them.
Please copy and paste the exact error you are receiving:
Providing as much additional information as you can will allow us to help you more quickly.
The following is additional information we may need to help:
Full Name used at registration:
Email used at registration:
Paypal Transaction ID#:
Your Intellispire Account ID:
Date of Purchase:
URL where software installed:
Thank you for providing the requested details.